Frequently Asked Questions (FAQs)

Here is a list of frequently asked questions (FAQs).  If you cannot find an answer to your question after reading these FAQs then please email us at sales@dominiqueclaire.com.

Do You Really Offer Free Shipping?

Yes, please click here for a full list of countries that we ship to and for our full shipping policy.

What Are Your Production Times?

Given the size of the collection, we make all products to order.  Our production times are as follows:

• Prints only (unframed): 3 to 5 working days.
• Framed prints: 5 to 7 working days.
• Alumini metal panels: 5 to 7 working days.

Do You Accept Returns?

Yes, we do happily.  Our returns policy is here.

What Resolution Do You Print At?

300 DPI, which is the industry standard for fine art prints.

What Size Wall Art Do You Recommend?

All of the pieces sold on this site can be printed at up to 100 x 100 cm (1 x 1 m) and we recommend a minimum size of 50 x 50 cm to appreciate the intricate details in Dominique Claire's works.

How Are Your Prints Produced?

All of our fine art prints are printed on museum-grade, Hahnemühle Fine Art Pearl archival paper using Epson® UltraChrome HD inks.  All of our prints are printed in the UK.

How Are Your Frames Made?

We make all frames to order here in the UK.  Each print is mounted with a 2 mm thick, white mat with a 2.5 cm border under 2 mm thick clear acrylic glaze with traditional framing cord and d-rings for easy wall hanging.  Please note that prints above 80 x 80 cm in size are not mounted.

What Exactly Are Your Alumini Metal Panels?

Our Alumini metal panels are 2 mm thick aluminium.  The product is lightweight, rated for a lifetime against fading and yellowing, and is 100% recyclable.  The panels are moisture, chemical and scratch resistant and can be wiped down with a damp cloth making them perfect for kitchens, nurseries and children's bedrooms!

Will Your Prints Fade Over Time?

All of our prints are produced using archival inks and on museum-grade archival papers rated for over 100 years without fading.  Our framed prints are further protected from UV by a 2 mm thick clear acrylic glaze.  However, like any piece of fine wall art, we do not recommend that the prints are exposed to direct sunlight where possible.